FAQ deflection
Answer opening hours, policies and pricing instantly.
Customer support
Resolve the routine instantly, escalate the rest gracefully
Give customers answers 24/7, and give agents the context they need when a human is required.
C
Chatbot Station
Online · WhatsApp
What are your opening hours on Friday?
We're open Friday 2 pm – 10 pm. Anything else?
I want to speak to a person.
Agent
Hi, Noor here – how can I help?
The challenge
- The same FAQs consume most of your team's day
- Customers repeat themselves after every transfer
- No visibility into what the bot actually resolved
How it works
- 1
Customer asks a question
- 2
Bot answers from your FAQ
- 3
Unresolved? Escalate
- 4
Agent replies with context
What you get
Seamless escalation
Transfer with transcript, no repeating.
After-hours coverage
Collect details and promise a callback.
Start from a template
Support
FAQ assistant
Answer opening hours, policies and pricing from a menu or free text.
Use this template SupportSupport with human handoff
Try to solve first, then pass the chat with full context to the least-busy agent.
Use this template FeedbackFeedback survey
Ask for a rating after a chat and route unhappy customers to a supervisor.
Use this templateSee it on your own use case
We'll help you pick a template and set up your first flow.
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