Privacy Policy
Last updated: October 2026
This is a draft for legal review and does not yet constitute legal advice.
Who we are
ChatbotStation (chatbotstation.org) provides a chatbot and inbox platform for businesses. For privacy requests contact info@chatbotstation.org.
Information we collect
Account information you provide when registering or contacting us (name, email, company, optional phone, industry, and message content). Authentication data when you sign in with Google (email, name, profile identifier). Workspace data you and your team create: bots, flows, conversation messages, customer identifiers, form responses, webhook configurations, and billing records. Technical data such as IP address and browser type may be logged by our hosting infrastructure for security and troubleshooting.
How we use personal data
We process data to create and manage your account, operate bots and the shared inbox, deliver remote customer support, process subscription payments, enforce plan limits, secure the platform, and improve the product. We do not sell personal data.
Digital service delivery
ChatbotStation is a fully online SaaS platform. There is no physical office visit required. You access the service through our website and dashboard; support is provided remotely by email and phone.
How we protect data
Each organization's workspace data is logically separated. Access within an organization is controlled by roles. Secrets such as API tokens and webhook credentials are stored encrypted. We apply industry-standard access controls on our infrastructure; no system can guarantee absolute security.
Cookies and local storage
Our marketing site stores a language preference cookie (cs_locale) and a country selection cookie (cs_country) so you can browse in your chosen language and see relevant pricing. The dashboard uses session tokens to keep you signed in. We do not currently run third-party advertising trackers on the marketing site.
Third-party service providers
We rely on infrastructure and service providers to host the platform, deliver email, and authenticate users (including Google Sign-In). Messaging traffic is delivered through official channel APIs (Meta WhatsApp Cloud API, Telegram). Payment processing is handled by Paymob when you purchase a paid plan.
Payment processing (Paymob)
When you pay for a subscription, payment card details are collected and processed by Paymob, our payment gateway. We receive transaction references, amounts, and payment status — not your full card number. Paymob processes data according to its own privacy policy.
Data retention
We retain account and workspace data while your subscription is active and for a reasonable period afterward so you can export data or reactivate. You may request deletion of your account data by emailing info@chatbotstation.org. Some billing records may be kept as required for accounting and dispute resolution.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, email info@chatbotstation.org with your registered email address. We will respond within a reasonable timeframe.
International transfers
Our services may be hosted and supported from the United Arab Emirates and other locations where our providers operate. By using the service you acknowledge that data may be processed in those locations.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use after changes constitutes acceptance of the updated policy.
Contact
Privacy questions or requests: info@chatbotstation.org