Refund & Cancellation Policy
Last updated: October 2026
This is a draft for legal review and does not yet constitute legal advice.
14-day refund window
ChatbotStation offers a 14-day refund policy on eligible subscription payments. You may request a refund within 14 calendar days of the eligible payment date.
How to request a refund
Email info@chatbotstation.org with: • Your registered account email address • The payment or transaction reference (from your receipt or billing page) • A brief description of your request We will review eligible requests and respond by email.
Refund method and timing
Approved refunds are processed through the original payment method where supported by Paymob and your card issuer. The time for funds to appear in your account depends on the payment provider and issuing bank — we cannot guarantee a specific number of business days.
What is eligible
Refunds apply to subscription plan payments made through our checkout. WhatsApp messaging fees charged directly by Meta are not processed by ChatbotStation and are not covered by this policy.
Subscription cancellation
You can cancel future renewals from your dashboard billing page or by emailing info@chatbotstation.org. Cancellation stops future charges — it does not automatically refund past payments unless requested within the 14-day window above.
After cancellation
When you cancel, your subscription remains active until the end of the current paid period (or trial). After that date, bots stop replying to new conversations until you choose a new plan. Your workspace data is retained so you can export or reactivate; contact us if you need account deletion.
Free trial
New workspaces receive a 60-day free trial with no credit card required. No refund applies during the trial because no payment is taken.
Contact
Refund and cancellation requests: info@chatbotstation.org