Store integrations
Your store and your conversations, connected
Chatbot Station is built with Salla and Shopify merchants in mind and stays open to every other platform. Here is exactly what works today and what is on the way.
Where your store lives
- Coming soon
Salla
A native Salla connector is in development, so you can link your store in a few clicks. Until it ships, Salla stores can connect through an API integration.
- Coming soon
Shopify
A native Shopify connector is in development too. In the meantime, Shopify stores can connect through an API integration.
- Available now
Other e-commerce platforms
Whatever your store runs on, if it can expose an API endpoint the bot can ask it about orders and products today.
- Available now
Custom API integrations
Call your own backend from any step in a conversation, with encrypted keys, automatic retries and a fallback path when a call fails.
What a connected store unlocks
Order status inquiries
Available nowThe bot asks for the order number, checks it against your store through an API integration and replies with the status.
Product availability inquiries
Available nowAnswer "is it in stock?" from your store's own data through an API integration, instead of a canned reply.
Automated shopping assistance
Available nowGuided menus by category, answers to delivery and return questions, order details collected in chat, and a handoff to your team.
Product catalog synchronization
Coming soonYour products, prices and stock kept in sync automatically, so flows always show what your store actually sells.
Customer information synchronization
Coming soonRecognize returning shoppers from your store's customer records. Today, details shared in chat are saved as structured submissions you can export.
How connecting your store works today
Until the native connectors ship, every store connects the same way – through an API integration.
- 1
Add your store's endpoint
Save the HTTPS endpoint your store or developer provides, along with its keys. Secrets are encrypted and never shown again.
- 2
Place an API step in a flow
Send what the customer typed – an order number, a product name – and choose what happens with the answer.
- 3
Reply with live data
The bot answers from your store's response, and routes to a fallback message or a teammate if the call fails.
API integrations need an endpoint that accepts and returns JSON. Native Salla and Shopify connectors will remove this step.
Selling on Salla or Shopify?
Tell us which platform you use. We will let you know when its connector is ready and help you connect through an API integration in the meantime.
Integration questions
Is there a Salla app or a Shopify app today?
Not yet. Both native connectors are in development. Stores on Salla and Shopify can use Chatbot Station today and connect their data through an API integration.
Can I use Chatbot Station without connecting my store?
Yes. The online-store template answers common questions, guides shoppers through categories, collects order details and hands off to your team with no store connection at all.
What do I need for an API integration?
An HTTPS endpoint that accepts a JSON request and returns a JSON response – for example, one that takes an order number and returns its status. Your developer or your platform's API can provide it.
Which platform will be supported first?
Salla and Shopify are our first two connectors. Tell us which one you use so we can prioritize and notify you.
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